Privacy Policy

Tecotran Global Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all services offered by Tecotran Global Limited, including but not limited to translation services, business consulting, digital transformation solutions, and our website located at tecotranglobal.com.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information from and about users of our services, including:

Personal Information: Name, email address, phone number, business address, job title, company name, and other contact details you provide when registering for our services, requesting quotes, or contacting us.

Business Information: Details about your business, project requirements, document specifications, translation preferences, and consulting needs.

Technical Information: IP address, browser type, operating system, referring URLs, access times, and pages viewed on our website.

Communications: Records of correspondence between you and Tecotran Global Limited, including emails, chat messages, and phone call recordings (where legally permitted).

Payment Information: Billing address, payment method details, and transaction history (processed securely through our payment processors).

Usage Data: Information about how you use our services, including features accessed, time spent, and user preferences.

We use the information we collect for various purposes, including:

Service Delivery: To provide, maintain, and improve our translation services, business consulting, and digital transformation solutions.

Communication: To respond to your inquiries, provide customer support, send service-related notifications, and keep you informed about our services.

Business Operations: To process payments, manage accounts, maintain records, and conduct business analysis.

Marketing: To send promotional materials, newsletters, and updates about our services (with your consent where required).

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

Security: To protect against fraud, unauthorized access, and other security threats.

Research and Development: To analyze usage patterns, improve our services, and develop new offerings.

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud hosting providers, and professional translation partners.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Consent: We may share information with your explicit consent or at your direction.

All third parties we work with are required to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption: Sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.

Access Controls: We limit access to personal information to authorized personnel who need it for legitimate business purposes.

Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.

Employee Training: Our staff receives regular training on data protection and privacy practices.

Secure Infrastructure: We use secure, reputable hosting providers and maintain up-to-date security software and systems.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to protect your data.

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Necessary for the website to function properly, including authentication and security features.

Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional Cookies: Enable enhanced functionality and personalization, such as language preferences and user settings.

Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

We may also use web beacons, pixel tags, and other tracking technologies in our emails to track open rates and user engagement.

Depending on your location, you may have certain rights regarding your personal information:

Access: You have the right to request copies of your personal information that we hold.

Correction: You can request that we correct any inaccurate or incomplete personal information.

Deletion: You may request that we delete your personal information, subject to certain exceptions.

Portability: You have the right to request that we transfer your data to another organization or directly to you.

Objection: You can object to our processing of your personal information in certain circumstances.

Restriction: You may request that we restrict the processing of your personal information.

Withdrawal of Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframe required by applicable law.

As a global technology company, we may transfer your personal information across international borders:

Tecotran Global Limited is headquartered in Ghana, and your information may be processed and stored in Ghana or other countries where we or our service providers operate.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data, including:

Standard Contractual Clauses: We use European Commission-approved standard contractual clauses for transfers from the EU/EEA.

Adequacy Decisions: We may rely on adequacy decisions made by relevant data protection authorities.

Appropriate Safeguards: We implement technical and organizational measures to ensure data protection standards are maintained.

By using our services, you consent to the transfer of your information to countries outside your residence country, which may have different data protection laws.

Our services are not intended for individuals under the age of 18 ("minors"). We do not knowingly collect personal information from minors without parental consent.

If we become aware that we have collected personal information from a minor without verification of parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

We encourage parents and guardians to monitor their children's internet usage and help enforce this Privacy Policy by instructing their children never to provide personal information through our services without permission.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

Account Information: We retain account information for the duration of your relationship with us and for a reasonable period afterward for business and legal purposes.

Transaction Records: Financial and transaction data are retained in accordance with applicable accounting and tax law requirements.

Communications: We may retain communications for customer service and quality assurance purposes.

Legal Requirements: Some information may be retained longer to comply with legal, regulatory, or contractual obligations.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes to this Privacy Policy, we will notify you by:

Posting the updated policy on our website with a new "Last Updated" date

Sending an email notification to registered users

Providing notice through our services or other appropriate means

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.